Villa Herencia is a beautifully restored historic boutique hotel in the heart of old San Juan. The friendly staff caters... read moreVilla Herencia is a beautifully restored historic boutique hotel in the heart of old San Juan. The friendly staff caters to individual needs and go over and above. The sundeck suite was a quiet and cool room that opened to the fantastic rooftop terrace. The king size bed was super comfortable and the room was beautifully furnished. It even has a small refrigerator and microwave. We look forward to our next visit to Old San Juan and would definitely stay at Villa Herencia again! read less

Beautiful and Romantic. Wonderful service we arrived late at night in the middle of crazy traffic. Once we we're let... read moreBeautiful and Romantic. Wonderful service we arrived late at night in the middle of crazy traffic. Once we we're let in all if my stress and anxiety rolled away. I felt like I stepped into a secret castle. The service was so pleasant and kind. read less

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New been here before. It is located in the charming old town area of San Juan, Puerto Rico. While plain... read moreNew been here before. It is located in the charming old town area of San Juan, Puerto Rico. While plain looking from the street, it has a lovely restored interior with high ceiling rooms, inner courtyard, lovely decor, comfortable beds, and good service. Affordable. I would stay there again if I could. A lovely place instead of staying at a big boring chain hotel. Gracias to the hosts for our stay 2 weeks ago. read less

Me encanta. Hay algo mágico en despertar en una cómoda cama y contemplar ventanas y puertas de madera oscuras, Posar los pies... read moreHay algo mágico en despertar en una cómoda cama y contemplar ventanas y puertas de madera oscuras, Posar los pies en un piso de alternadas losas blancas y negras y caminar a un baño forrado en mármol. Unas jóvenes amables te traen en bandeja de plata un balanceado desayuno, que dejara satisfecho al mas exigente de los huéspedes. Recomendable. read less

The essence of what a boutique hotel should be. You won't regret it. Most rooms don't have... read moreThe essence of what a boutique hotel should be. You won't regret it. Most rooms don't have windows but that's overcome with the service, elegance, and unique decor. read less

The property was incredible when it comes to location and character! The room was beautifully decorated and clean. I loved... read moreThe property was incredible when it comes to location and character! The room was beautifully decorated and clean. I loved the charm of the upstairs terrace and inner courtyard. Important note that there is no street parking allowed by non-residents, so you will need to park elsewhere and walk. We chose La Puntilla parking and it was convenient enough. Also important, there is no coffee on site, so you will need to find a nearby restaurant in the morning. See more comments on pictures.

Our only challenges were check in and communication with the management team. Upon arrival the door was locked and no one would answer the phone number on the door. We finally called their sister hotel and they provided a code to get inside. There were two envelopes available with a key to check ourselves in, but there was no name listed on either. Apparently we chose wrong as the first room already had people in it. So, we went back and got the second envelope/key and made it into our room. I also attempted to contact the hotel a few different times on Facebook Messenger, and while they did respond, the timing was very slow. This is all likely just a hiccup due to Covid, but they were slight annoyances that could have been avoided.

I would very highly recommend this boutique hotel to anyone traveling to Old San Juan!! We would be thrilled to stay here again in the future! read less

A little over a year ago i came upon this quaint little place while taking a stroll in Old San... read moreA little over a year ago i came upon this quaint little place while taking a stroll in Old San Juan. After being invited in by a friendly clerk to take a peek at the facilities, I fell in love with it and vowed to return as a guest. The place reminded me of my childhood home and of my grandmother's best antique furniture -with a twist. Spanish colonial furniture has been tastefully upgraded with rich and modern fabrics, and the walls are decked out with vibrant paintings by Puerto Rican contemporary painter, Roberto Parilla.

I returned to Puerto Rico and kept my promise. The place is as genuine as they come. It is small (boasting only 8 rooms) and it does not offer many of the amenities of a large chain hotel (i.e. pool, casino, 24-hour room service). Then again, why would you ever want to stay in one anyway? What it lacks in Trump-ish extravagance it makes up in charming authenticity. You get continental breakfast, bedtime cookies, and an "honor" bar in the hotel's living room. In addition, you get a splendid common terrace and a super-convenient walk-able location.

The fist night there we had some trouble with the hot water (as in all old homes there is a trick to making it work, which the desk clerk failed to mention). To my great surprise, the manager sent her profound apologies with a prompt credit and a discount for a future stay. This -in my book- is a sign of a superb establishment committed to customer service. I immediately booked another night and the experience was only more splendid than the previous one.

My only tip for a guest looking to stay there is to make the reservations using their online system. Since it is a small operation with an infinitesimal staff, telephone calls and emails may take a while to be answered.

I've already started daydreaming about my next trip there and my next stay at this charming little place. read less

Wow....this hotel is BEAUTIFUL! I am so happy with it! The pictures really don't do it justice. You have to... read moreWow....this hotel is BEAUTIFUL! I am so happy with it! The pictures really don't do it justice. You have to come and stay here to see for yourself. I honestly can't imagine staying anywhere else and plan on coming back next year.

My husband and I are stayed here for our honeymoon. He booked this really quick. Even though the pictures were amazing, I was hoping it looked just as good in person....and it does and then some!

The staff is extremely helpful and friendly! I like that they have continental breakfast. This is the perfect spot for a romantic getaway. I feel at peace here and I need that after planning my wedding for 2 years....it's the best place to come to and relax. It is also very close to restaurants, shops, and the beach. read less