New been here before. It is located in the charming old town area of San Juan, Puerto Rico. While plain... read moreNew been here before. It is located in the charming old town area of San Juan, Puerto Rico. While plain looking from the street, it has a lovely restored interior with high ceiling rooms, inner courtyard, lovely decor, comfortable beds, and good service. Affordable. I would stay there again if I could. A lovely place instead of staying at a big boring chain hotel. Gracias to the hosts for our stay 2 weeks ago. read less

This place is a little piece of heaven. I would recommend it to anyone who needs a relaxing environment near... read moreThis place is a little piece of heaven. I would recommend it to anyone who needs a relaxing environment near many bars and restaurants to chose from. This place is very clean and the staff is wonderful. It's very intimate and quiet. Absolutely loved it! I want to go back.
Ps. It's affordable too👍 read less

We checked in 3/12/2019 at the hotel I must say that the young man that helped us did a great... read moreWe checked in 3/12/2019 at the hotel I must say that the young man that helped us did a great job accommodating us , considering the reservation wasn't what I wanted ! ( I booked through booking .com by mistake ) as I usually go directly through the hotel website anytime I book a reservation!
The room we had was great all the comforts of home , the staff was great very accommodating and the breakfast in the morning very nicely done ! On our last day they called us a cab to the airport it was so nice it just made it easier for our trip ! I would recommend Villa Herencia Hotel to anyone traveling to Old San Juan thank you for the wonderful stay at your beautiful hotel we will definitely stay again read less

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If you are expecting the Ritz, this is not it. What this hotel is, is purely authentic old town San... read moreIf you are expecting the Ritz, this is not it. What this hotel is, is purely authentic old town San Juan. From the moment you enter you will go back in time and feel like it's 1900, but with excellent air conditioning. Each room we saw was well appointed and the artwork is great. We had room H9 which was upstairs and opened up onto the sun deck. We had easy access to the outdoor tubs, which seem cheesy, but after a long day of walking and sweating are the perfect way to soak out the aches and enjoy a beer. The breakfast is nothing spectacular, but a couple of eggs, yoghurt, toast and coffee was enough to get me moving and I didn't have go looking. The hotel has an understated luxury that I found more alluring than a big named, box hotel. There will be cats on the terrace, you will hear the neighbors dogs bark, not ever surface is level and the furniture is period. The hotel marries modern with antique in a manner that keeps you comfortable, yet allows you to embrace the classic. If you are staying in the old city, stay here. It will really complete the experience. read less

Great boutique hotel (8 rooms total). Service was amazing. Clean rooms and great price.

Villa Herencia is a beautifully restored historic boutique hotel in the heart of old San Juan. The friendly staff caters... read moreVilla Herencia is a beautifully restored historic boutique hotel in the heart of old San Juan. The friendly staff caters to individual needs and go over and above. The sundeck suite was a quiet and cool room that opened to the fantastic rooftop terrace. The king size bed was super comfortable and the room was beautifully furnished. It even has a small refrigerator and microwave. We look forward to our next visit to Old San Juan and would definitely stay at Villa Herencia again! read less

Beautiful room service and scenery.

The property was incredible when it comes to location and character! The room was beautifully decorated and clean. I loved... read moreThe property was incredible when it comes to location and character! The room was beautifully decorated and clean. I loved the charm of the upstairs terrace and inner courtyard. Important note that there is no street parking allowed by non-residents, so you will need to park elsewhere and walk. We chose La Puntilla parking and it was convenient enough. Also important, there is no coffee on site, so you will need to find a nearby restaurant in the morning. See more comments on pictures.

Our only challenges were check in and communication with the management team. Upon arrival the door was locked and no one would answer the phone number on the door. We finally called their sister hotel and they provided a code to get inside. There were two envelopes available with a key to check ourselves in, but there was no name listed on either. Apparently we chose wrong as the first room already had people in it. So, we went back and got the second envelope/key and made it into our room. I also attempted to contact the hotel a few different times on Facebook Messenger, and while they did respond, the timing was very slow. This is all likely just a hiccup due to Covid, but they were slight annoyances that could have been avoided.

I would very highly recommend this boutique hotel to anyone traveling to Old San Juan!! We would be thrilled to stay here again in the future! read less

Great location, room has a great colonial feel to it. The rooftop setup is great. A hot tub, hammock and chairs